Refund Policy

1. Overview

We stand behind the quality of our Course. We believe that if you apply the strategies and techniques taught in the Course with genuine effort, you will see meaningful improvements in your daily habits. If it does not work out that way, we would rather return your money than keep it. For this reason we offer an unconditional 30-day money-back guarantee: write to us within 30 calendar days of your purchase and we refund what you paid. There is nothing to prove, nothing to submit, and no test to pass.

2. Eligibility for a Refund

Refunds of the actual amount you paid for the Course are available within 30 calendar days of the original purchase date. Inside that window there are no conditions: you do not need to have finished the Course, kept the Sleep Diary, or send us anything at all.

2.1 What We Will Ask You

We will ask one thing, and it is a question, not a requirement: what did not work for you. We ask because it is the only way we learn what to fix, and because sometimes the answer is something we can solve in a single email. Answer in one line, at length, or not at all - the refund is processed either way.

2.2 If You Kept the Sleep Diary

If you kept the Sleep Diary, going through it together is often the fastest way to see where the protocol broke down - and a diary with gaps tells us more than a perfect one, because the gaps show where things fell apart. Sharing it is your choice and changes nothing about the outcome. Whichever of these suits you - and none of them is required:

• An export from the Toolkit - the Sleep Diary can export your own entries at any time, and it never includes your free-text notes
• Screenshots, photographs, or a spreadsheet if you kept the diary on paper or in your own format
• Or simply tell us - with your permission we can look up the times you logged ourselves, so there is nothing for you to prepare

We only ever look at the times you recorded - when you got into bed, when you got up, when you last had caffeine. We do not ask for, and will not read, anything you wrote in the notes field. If you would like to go through those with us, you are welcome to share what you choose, and declining changes nothing.

The purpose of this section is not to create obstacles. It is so that we can see where the protocol broke down and try to fix it before you leave. If you would rather not share anything at all, say so and we will process the refund.

2.3 After Day 30

Refund requests submitted more than 30 calendar days after the original purchase date are not eligible for a refund (see Section 7).

3. How to Request a Refund

To initiate a refund request:

1. Send an email to refunds@thezerofog.com with the subject line "Refund Request - [Your Name]"
2. Include your full name and the email address used for purchase
3. Include your order number or the Stripe receipt number from your purchase confirmation email
4. If you kept the Sleep Diary and would like us to look at it with you, say so - see Section 2.2. This is optional and its absence never affects the outcome
5. Briefly describe what you found was not working or where you encountered difficulties

4. Refund Amount

Refunds are issued for the actual amount you paid for the Course. If you purchased the Course using a promotional discount, coupon, or special offer, the refund will reflect the discounted price you paid, not the standard listed price.

5. Refund Processing

5.1 Confirmation

Upon receiving your refund request, we confirm it and process the refund within 5 business days. We may write back to ask what did not work, or to offer help if you would rather stay - neither is a condition, and neither holds up your refund.

5.2 Processing

If your request arrives within the 30-day window, we will initiate a full refund of the amount you paid. Refunds are processed through Stripe, our payment processor, and issued to the original payment method used for purchase. Processing times may vary depending on your bank or payment provider (typically 5-10 business days).

6. What Happens After a Refund

Upon approval and processing of a refund:

• Your access to the Course on Systeme.io and all related materials will be revoked
• Your license to use any downloaded materials is terminated
• You must delete any Course materials you may have saved locally

7. Non-Refundable Situations

Refunds will not be granted in the following cases:

• The refund request is submitted more than 30 calendar days after the original purchase date
• The purchaser has previously received a refund for the same or a substantially similar product from us
• There is evidence of account sharing, content piracy, or violation of our Terms of Service

8. Disputes and Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving issues fairly and promptly. Initiating a chargeback without first contacting us may result in permanent suspension from all of our Services.

Please note that chargeback disputes are handled through your bank and our payment processor (Stripe). We respond to and cooperate fully in resolving any such disputes.

9. Our Commitment

We would rather fix what went wrong than lose you - but that is an offer, not a condition. Tell us the protocol is not working and we will look at it with you and try to solve it; say you would simply like your money back and it is yours.

And if you would rather have more time than a refund - to try the protocol properly, or to finish the Course - tell us and we will extend your 30-day window instead of letting it close on you.

10. EU/EEA Consumers: 14-Day Right of Withdrawal

If you are a consumer in the European Union or European Economic Area, you normally have a statutory right to withdraw from a purchase of digital content within 14 days without giving a reason. Because the Course is digital content delivered immediately, at checkout you expressly request immediate access to the digital content and acknowledge that you thereby lose this statutory 14-day right of withdrawal, as permitted by Article 16(m) of Directive 2011/83/EU.

This waiver does not reduce your protection under this policy: our contractual 30-day money-back guarantee, unconditional for the full 30 days, remains fully available to all customers, including EU/EEA consumers, and is broader in both time and conditions than the statutory withdrawal right it replaces.

11. Contact Us

For refund-related questions or to submit a refund request, contact us at:

Entity: Dmitrii Sharonov
Tax ID (NIF): Y9674448H
Registered as: autónomo in Spain
Address: Calle Floridablanca, 66-68, Local 9F, 08015 Barcelona, España
Email: refunds@thezerofog.com
Website: thezerofog.com

Response time: We aim to respond to all refund-related inquiries within 2 business days.

For billing or payment method questions, contact us at refunds@thezerofog.com - payment processing is handled by Stripe, but all customer support goes through us.